General Terms and Conditions

Nature Zen s. r. o. provides accommodation services at Nature Zen properties, including additional services, in particular sauna rental, e-bikes, breakfast and other services listed on the website.

A booking is binding once confirmed by the operator and after the required payment has been made.

Accommodation can be paid for:

• online by payment card
• by bank transfer

Additional services can be paid for:

• online
• by bank transfer
• on site, subject to the current offer

Service prices are listed on the website and are valid at the time the booking is made. The operator reserves the right to change prices for new bookings.

In the event of cancellation, the guest is charged a cancellation fee as follows:

• 5% – more than 14 days before arrival
• 50% of the total accommodation price – 14 to 7 days before arrival
• 100% of the total accommodation price – 7 or fewer days before arrival
• If the guest begins the stay and decides to cancel or shorten it during its course for any reason, a cancellation fee of 100% of the total accommodation price applies.

The operator may assess exceptional situations individually.

• Check-in: from 3:00 PM
• Check-out: by 10:00 AM

A different time is possible only by prior arrangement and for a fee of €15.

The guest is obliged to:

• use the facilities with care and in accordance with their purpose
• observe quiet hours from 10:00 PM to 6:00 AM
• report any damage without delay
• follow the operator's instructions

Activities that could endanger health, safety or property are prohibited on the premises.

Guests use the wellness facilities at their own risk.

The operator is not liable for health complications arising from improper use of the sauna or hot tub. Persons under 18 may use the wellness facilities only under the supervision of an adult.

The guest is liable for damage caused to the operator's property during the stay. The operator is entitled to claim full compensation for any damage incurred.

Pets are allowed only by prior arrangement with the operator and only in certain types of accommodation, for a fee of €20. The pet owner is liable for all damage caused by the animal.

The guest is obliged to report any shortcomings without undue delay during the stay so that a remedy can be arranged.

Personal data is processed in accordance with applicable legal regulations and the data protection principles published on the operator's website.

These General Terms and Conditions take effect on the day they are published on the operator's website. Legal relationships not governed by these terms are subject to the laws of the Slovak Republic.